The course aims to improve participant’s ability in optimal human resource utilization to enhance individual and organizational compatibility through individual and group efforts. Emphasis is placed on developing human resource management skills for positive growth and development. It is expected the participants will be able to understand the need of maintaining good customer relationship. The course aims to enhance participants’ knowledge of positive role in service quality management. The participants will be able to develop insights on consumer social responsibility as an essential service to the society.
Background information about the client
Bhutan Power Corporation Limited was launched as a public utility on the 1st of July 2002 with the mandate of distributing electricity throughout the Country and also providing transmission access for generating stations for domestic supply as well as export. One of BPC’s basic mandate was to not only ensure that electricity is available to all our citizens but to also make sure that it is reliable, adequate and above all within the means of all consumers.
Brief summary of participants
Ten (10) participants from Bhutan Power Corporation Limited, Thimphu, drawn from different professional domains such as administrators, technical officers or engineers will participate in this course to enhance their human resource and customer relationship management skills.
Previous collaborations
BPCL have collaborations with the Energy field of study under the School of Environment Resources and Development, AIT. A few participants attended training programs at AIT Extension in the past.
Course director: Mr. Fazle Karim,
Head of IT & Engineering unit,
AIT Extension
Course coordinator: Mrs. Thaniya Jirasathitpornpong,
Senior Program Officer, IT & Engineering unit,
AIT Extension
Contact for further information: Mr. Fazle Karim,
Head of IT & Engineering unit,
AIT Extension
