This course description is indicative, and only for reference purposes. The course is not scheduled unless advertised in our calendar. If you are interested in this course, or require a customized course that is similar to this, please note that fees start from USD 25,000 for a two-week course. This fee is for a customized course for ten or fewer participants. For additional participants, the fee is USD 2500 per participant.
For these fees, the client may customize the course to the precise needs of the client's organization. Scheduling will be in consultation with the client.
Participants: Senior managers working in the public sector, project managers, high level officers from NGOs and the private sector.
Course Brief: This course aims to increase participants’ awareness about conflict and develop mediation and negotiation skills and techniques. It covers conceptual aspects of conflict, focusing on the cost of conflict, behavior that escalates and de-escalates conflicts, mediation skills and principles of workplace mediation, appropriateness of mediation in different conflict situations, role of a mediator in conflict management, effective conflict resolution skills, management skills for mediation such as communication, listening, feedback and facilitation skills.